Life Sciences & Biotech
Delivering Exceptional
Field Service
Experiences
Your trusted partner in driving efficiency, quality, and customer excellence, both strategically and operationally.
Your trusted partner in driving efficiency, quality, and customer excellence, both strategically and operationally.
About us
RFFC is founded by Kim Rosier, a hands-on field service expert with over 15 years of experience in Life Sciences, Biotechnology, and Medical Devices. Having worked for companies like BD Kiestra, Rapid Micro Biosystems, MGI Tech, and Resolve Biosciences, Kim brings real-world knowledge from both the field and the boardroom. From startups to established multinationals, RFFC helps organizations improve field team performance, operational efficiency, and regulatory compliance.
I'm Kim Rosier. Over 15 years I've worked hands-on as a Global Field Service Engineer, built a global technical support organization from scratch, grew and led a team of 14 engineers across Europe and Africa during the COVID pandemic, and built a complete field service organization from the ground up at a biotech scale-up. I'm also a certified Salesforce Admin and have built lightweight CRM systems specifically for startups and scale-ups that need structure without the overkill of enterprise software. That mix of field experience, team building, and operational tooling is what I bring to RFFC.
Rosier FieldForceWhat we do
Align your field operations with industry best practices for sustainable, long-term success.
Boost your teams with data-driven insights and targeted efficiency improvements.
Stay aligned with regulations and reduce operational risk across your field operations.
We act as an independent service provider: highly skilled professionals, when and where you need them.
Smooth transitions, team enablement, and leadership development for lasting transformation.
Certified Salesforce Admin with experience building lightweight CRM systems tailored for startups and scale-ups — powerful enough to grow with you, without the enterprise overkill.
Let's have a conversation. We'll quickly identify where we can add the most value.
→ Get in touchWhy choose us
Not generalist consultants. We know Life Sciences, Biotech and Medical Devices from the inside.
Every recommendation is grounded in field reality. We've done the work ourselves.
No layers of account managers. You work directly with the consultant who has the expertise.
In regulated industries, every improvement must hold up to scrutiny. We design for that.
"Real change in field service doesn't happen in boardrooms. It happens with the teams in the field, understanding their challenges, their workflows, and their customers."
Get in touch
Whether you have a specific challenge in mind or just want to explore what's possible. We're happy to have a conversation.